{"id":41140,"date":"2021-06-21T17:48:16","date_gmt":"2021-06-21T09:48:16","guid":{"rendered":"https:\/\/www.growthhk.cn\/?p=41140"},"modified":"2021-07-02T09:29:08","modified_gmt":"2021-07-02T01:29:08","slug":"%e5%a6%82%e4%bd%95%e5%ae%9e%e6%96%bd%e5%ae%a2%e6%88%b7%e6%88%90%e5%8a%9f%e7%ad%96%e7%95%a5%e5%ae%9e%e7%8e%b0%e4%bc%81%e4%b8%9a%e5%a2%9e%e9%95%bf%ef%bd%9c%e7%9f%a5%e5%ae%a2crm","status":"publish","type":"post","link":"https:\/\/www.growthhk.cn\/quan\/41140.html","title":{"rendered":"\u5982\u4f55\u5b9e\u65bd\u201c\u5ba2\u6237\u6210\u529f\u201d\u7b56\u7565\u5b9e\u73b0\u4f01\u4e1a\u589e\u957f\uff5c\u77e5\u5ba2CRM"},"content":{"rendered":"\n<p>\u201c\u5ba2\u6237\u6210\u529f\u201d 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class=\"wp-block-heading\">\u4e00\u3001\u4ec0\u4e48\u662f\u201c\u5ba2\u6237\u6210\u529f\u201d\uff1f<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201c\u5ba2\u6237\u6210\u529f\u662f\u4e00\u9879\u957f\u671f\u7684\uff0c\u79d1\u5b66\u8bbe\u8ba1\u7684\uff0c\u4e13\u4e1a\u6307\u5bfc\u7684\u6218\u7565\uff0c\u65e8\u5728\u6700\u5927\u9650\u5ea6\u5730\u63d0\u9ad8\u5ba2\u6237\u548c\u516c\u53f8\u7684\u53ef\u6301\u7eed\u4ef7\u503c\u3002\u201d<br>\u2014\u2014Customer Success Association<\/p><p>\u201c\u5ba2\u6237\u6210\u529f\u4e0d\u4ec5\u4ec5\u5728\u4e8e\u5efa\u7acb\u5173\u7cfb\uff0c\u8fd8\u9700\u8981\u503e\u542c\u548c\u7406\u89e3\u6bcf\u4e2a\u5ba2\u6237\u4e3a\u5b9e\u73b0\u5176\u76ee\u6807\u6240\u9700\u8981\u7684\u4e00\u5207\u3002\u201d<br>\u2014\u2014UserLane<\/p><\/blockquote>\n\n\n\n<p>\u4ee5\u4e0a\u7684\u8868\u8ff0\u8fc7\u4e8e\u4e25\u8083\uff0c\u4e8b\u5b9e\u4e0a\uff0c\u53ef\u4ee5\u7528 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class=\"wp-block-list\"><li>\u786e\u4fdd\u4ea7\u54c1\u59cb\u7ec8\u80fd\u6ee1\u8db3\u5ba2\u6237\u7684\u9700\u6c42\uff08\u6216\u5176\u4e2d\u7684\u5927\u90e8\u5206\uff09\u3002<\/li><li>\u786e\u4fdd\u60a8\u7684\u4ea7\u54c1\u4fdd\u6301\u7269\u6709\u6240\u503c\uff1b<\/li><li>\u4e0e\u5ba2\u6237\u5efa\u7acb\u6301\u7eed\u7684\u5173\u7cfb\uff1b<\/li><li>\u5b9a\u671f\u8054\u7cfb\u5ba2\u6237\u4e86\u89e3\u4f7f\u7528\u60c5\u51b5\uff0c\u4ee5\u91cd\u65b0\u8bc4\u4f30\u5ba2\u6237\u9700\u6c42\uff1b<\/li><li>\u4e3a\u60a8\u7684\u5ba2\u6237\u6210\u529f\u56e2\u961f\u63d0\u4f9b\u53ca\u65f6\u7684\u652f\u6301\u548c\u6301\u7eed\u7684\u5e2e\u52a9\uff1b<\/li><li>\u786e\u4fdd\u59cb\u7ec8\u53ca\u65f6\u542c\u53d6\u548c\u54cd\u5e94\u60a8\u7684\u5ba2\u6237\u3002<\/li><\/ul>\n\n\n\n<p><strong>3\u3001\u589e\u6536<\/strong><\/p>\n\n\n\n<p>\u5982\u679c\u60a8\u7684\u5ba2\u6237\u5bf9\u4ea7\u54c1\u611f\u5230\u6ee1\u610f\uff0c\u4ed6\u4eec\u7684\u6d41\u5931\u7387\u5c06\u4f1a\u964d\u4f4e\uff0c\u800c\u4e14\u6709\u673a\u4f1a\u589e\u52a0\u60a8\u7684\u6536\u5165\u2014\u2014\u4ed6\u4eec\u5c06\u613f\u610f\u8d2d\u4e70\u60a8\u7684\u65b0\u4ea7\u54c1\u6216\u5347\u7ea7\u73b0\u6709\u4ea7\u54c1\u3002\u8fd9\u662f\u4e00\u4e2a\u975e\u5e38\u91cd\u8981\u7684\u65f6\u523b\uff0c\u60a8\u4e0d\u80fd\u9519\u8fc7\uff0c\u5927\u591a\u6570\u516c\u53f8\u901a\u8fc7\u8001\u5ba2\u6237\u589e\u957f\u7b56\u7565\u8d5a\u53d6\u5ba2\u6237\u6536\u5165\u768470-95\uff05\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.growthhk.cn\/wp-content\/uploads\/2021\/06\/44bd306d16524cd4bab2176009cb5bd8.jpg\" alt=\"\u5982\u4f55\u5b9e\u65bd\u201c\u5ba2\u6237\u6210\u529f\u201d\u7b56\u7565\u5b9e\u73b0\u4f01\u4e1a\u589e\u957f\"\/><\/figure><\/div>\n\n\n\n<p><strong>4\u3001\u63a8\u8350<\/strong><\/p>\n\n\n\n<p>\u6211\u4eec\u90fd\u77e5\u9053\uff0c\u5982\u679c\u7528\u6237\u5bf9\u60a8\u7684\u4ea7\u54c1\u6216\u516c\u53f8\u6709\u8d1f\u9762\u7684\u4f53\u9a8c\uff0c\u5219\u5f88\u6709\u53ef\u80fd\u4e0e\u4ed6\u4eba\u5206\u4eab\u4ed6\u4eec\u7684\u62b1\u6028\u3002\u53cd\u4e4b\uff0c\u5982\u679c\u4ed6\u4eec\u5bf9\u60a8\u7684\u4ea7\u54c1\u611f\u5230\u6ee1\u610f\uff0c\u521977\uff05\u7684\u5ba2\u6237\u4f1a\u5728\u62e5\u6709\u826f\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u4e4b\u540e\u5c06\u60a8\u7684\u4ea7\u54c1\u63a8\u8350\u7ed9\u670b\u53cb\u3002\u800c\u4eba\u4eec\u5728\u505a\u51fa\u8d2d\u4e70\u51b3\u5b9a\u65f6\uff0c\u503e\u5411\u4e8e\u76f8\u4fe1\u4ed6\u4eec\u8ba4\u8bc6\u7684\u4eba\u7684\u610f\u89c1\u3002\u8fd9\u610f\u5473\u7740\u5c06\u60a8\u7684\u5ba2\u6237\u8f6c\u53d8\u4e3a\u62e5\u62a4\u8005\u662f\u589e\u957f\u9500\u552e\u4e1a\u7ee9\u7684\u6709\u529b\u65b9\u6cd5\u3002<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.growthhk.cn\/wp-content\/uploads\/2021\/06\/5714a41b907c4a99a9ac9a6a84ba8c3e.jpg\" alt=\"\u5982\u4f55\u5b9e\u65bd\u201c\u5ba2\u6237\u6210\u529f\u201d\u7b56\u7565\u5b9e\u73b0\u4f01\u4e1a\u589e\u957f\"\/><\/figure><\/div>\n\n\n\n<p>\u8981\u77e5\u9053\u5ba2\u6237\u7684\u6ee1\u610f\u7a0b\u5ea6\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528NPS\u3002Net Promoter Score\uff08\u51c0\u51c6\u8350\u503c\uff09\u4e13\u6ce8\u4e8e\u901a\u8fc7\u53ea\u95ee\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898\u6765\u63ed\u793a\u5ba2\u6237\u5fe0\u8bda\u5ea6\uff1a\u201c\u4ece0\u523010\u5206\uff0c\u60a8\u6709\u591a\u5927\u53ef\u80fd\u628a\u6211\u4eec\u63a8\u8350\u7ed9\u5176\u4ed6\u4eba\uff1f\u201d\u6bcf\u5f53\u5ba2\u6237\u56de\u7b54\u8fd9\u4e2a\u95ee\u9898\u65f6\uff0c\u6839\u636e\u9884\u5b9a\u4e49\u7684\u6807\u51c6\u5bf9\u7b54\u6848\u8fdb\u884c\u5206\u6bb5\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u5fe0\u8bda\uff089-10\uff09\uff1a\u8fd9\u4e9b\u4eba\u70ed\u7231\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u5e76\u4e14\u5f88\u53ef\u80fd\u628a\u4f60\u63a8\u8350\u7ed9\u6f5c\u5728\u7684\u4e70\u5bb6\u3002\u4ed6\u4eec\u662f\u91cd\u590d\u6d88\u8d39\u5ba2\u6237\uff0c\u5177\u6709\u5f88\u9ad8\u7684\u5ba2\u6237\u7ec8\u8eab\u4ef7\u503c\u3002<\/li><li>\u88ab\u52a8\uff087-8\uff09\uff1a\u90a3\u4e9b\u7ed9\u4f60\u62537\u62168\u5206\u7684\u4eba\u6ee1\u8db3\u4e8e\u6210\u4e3a\u4f60\u7684\u5ba2\u6237\uff0c\u4f46\u5982\u679c\u4ed6\u4eec\u627e\u5230\u66f4\u597d\u7684\u4ea7\u54c1\uff0c\u4ed6\u4eec\u5f88\u6709\u53ef\u80fd\u8f6c\u5411\u4f60\u7684\u7ade\u4e89\u5bf9\u624b\u3002<\/li><li>\u8d2c\u4f4e\uff080-6\uff09\uff1a\u8fd9\u4e9b\u4eba\u5bf9\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u4e0d\u6ee1\u610f\uff0c\u5f88\u53ef\u80fd\u901a\u8fc7\u4e0e\u4ed6\u4eec\u7684\u670b\u53cb\u3001\u5bb6\u4eba\u548c\u540c\u4e8b\u5206\u4eab\u4ed6\u4eec\u7684\u8d1f\u9762\u7ecf\u5386\u800c\u635f\u5bb3\u4f60\u7684\u54c1\u724c\u58f0\u8a89\u3002<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.growthhk.cn\/wp-content\/uploads\/2021\/06\/50d262f3e9d74d77a7ec79adfd135030.jpg\" alt=\"\u5982\u4f55\u5b9e\u65bd\u201c\u5ba2\u6237\u6210\u529f\u201d\u7b56\u7565\u5b9e\u73b0\u4f01\u4e1a\u589e\u957f\"\/><\/figure><\/div>\n\n\n\n<p>NPS\u8c03\u67e5\u7684\u91cd\u8981\u4e4b\u5904\u5728\u4e8e\uff0c\u5b83\u628a\u5ba2\u6237\u96c6\u4e2d\u5728\u4ed6\u4eec\u5bf9\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u6574\u4f53\u4f53\u9a8c\u4e0a\uff0c\u800c\u4e0d\u4ec5\u4ec5\u662f\u6700\u8fd1\u4e00\u6b21\u7684\u906d\u9047\uff0c\u8fd9\u5bf9\u4f60\u4e3a\u5ba2\u6237\u63d0\u4f9b\u7684\u670d\u52a1\u7ed9\u4e88\u4e86\u6df1\u523b\u7684\u7406\u89e3\u3002<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">\u7ed3\u8bba<\/h1>\n\n\n\n<p>\u5ba2\u6237\u7684\u6210\u529f\u9a71\u52a8\u516c\u53f8\u7684\u6210\u529f\uff0c\u7b80\u800c\u8a00\u4e4b\uff0c\u201c\u5ba2\u6237\u6210\u529f\u201d\u7b56\u7565\u5c31\u662f\u4e0d\u65ad\u5411\u5ba2\u6237\u63d0\u4f9b\u4ef7\u503c\u7684\u6c9f\u901a\u7b56\u7565\u548c\u4e1a\u52a1\u6d41\u7a0b\u3002<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u2014\u2014 \u5982\u679c\u89c9\u5f97\u6587\u7ae0\u8fd8OK\uff0c\u8bf7\u8f6c\u53d1 \u2014\u2014<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color\"><strong>\u7279\u522b\u63d0\u793a\uff1a\u5173\u6ce8\u672c\u4e13\u680f\uff0c\u522b\u9519\u8fc7\u884c\u4e1a\u5e72\u8d27\uff01<\/strong><\/p>\n\n\n\n<p>PS\uff1a\u672c\u53f8\u627f\u63a5 <span class=\"wpcom_keyword_link\"><a href=\"https:\/\/www.growthhk.cn\/mcn\/xiaohongshu\" target=\"_blank\" title=\"\u5c0f\u7ea2\u4e66\">\u5c0f\u7ea2\u4e66<\/a><\/span> \/ \u6dd8\u5b9d\u901b\u901b \/ \u6296\u97f3 \/ \u767e\u5ea6\u7cfb \/ \u77e5\u4e4e \/ \u5fae\u535a\/\u5927\u4f17\u70b9\u8bc4 \u7b49 \u5168\u7f51\u5404\u5e73\u53f0\u63a8\u5e7f\uff1b<\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-color has-text-color\">\u54a8\u8be2\u5fae\u4fe1\uff1a139 1053 2512 (\u540c\u7535\u8bdd)<\/p>\n\n\n\n<p><strong>\u9996\u5e2d\u589e\u957f\u5b98CGO\u8350\u8bfb\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u300a<a rel=\"noreferrer noopener\" href=\"https:\/\/www.growthhk.cn\/tag\/%e9%a6%96%e5%b8%ad%e5%a2%9e%e9%95%bf%e5%ae%98\" target=\"_blank\">\u9996\u5e2d\u589e\u957f\u5b98 \u2013 \u589e\u957f\u9ed1\u5ba2 Growth Hacker<\/a>\u300b<\/li><li>\u300a<a rel=\"noreferrer noopener\" href=\"https:\/\/www.growthhk.cn\/tag\/%e5%b0%8f%e7%ba%a2%e4%b9%a6\" target=\"_blank\">\u5c0f\u7ea2\u4e66 \u2013 \u589e\u957f\u9ed1\u5ba2 Growth Hacker<\/a>\u300b<\/li><li>\u300a<a href=\"https:\/\/www.growthhk.cn\/tag\/%E8%A7%86%E9%A2%91%E5%8F%B7\" target=\"_blank\" rel=\"noreferrer noopener\">\u89c6\u9891\u53f7 \u2013 \u589e\u957f\u9ed1\u5ba2 Growth Hacker<\/a>\u300b<\/li><\/ul>\n\n\n\n<p>\u66f4\u591a\u7cbe\u5f69\uff0c\u5173\u6ce8\uff1a<span class=\"wpcom_keyword_link\"><a href=\"https:\/\/www.growthhk.cn\/\" target=\"_blank\" title=\"\u589e\u957f\u9ed1\u5ba2\">\u589e\u957f\u9ed1\u5ba2<\/a><\/span>\uff08GrowthHK.cn\uff09<\/p>\n\n\n\n<p>\u589e\u957f\u9ed1\u5ba2\uff08Growth Hacker\uff09\u662f\u4f9d\u9760\u6280\u672f\u548c\u6570\u636e\u6765\u8fbe\u6210\u5404\u79cd\u8425\u9500\u76ee\u6807\u7684\u65b0\u578b\u56e2\u961f\u89d2\u8272\u3002\u4ece\u5355\u7ebf\u601d\u7ef4\u8005\u65f6\u5e38\u5ffd\u7565\u7684\u89d2\u5ea6\u548c\u9ad8\u5ea6\uff0c\u68b3\u7406\u6574\u5408\u4ea7\u54c1\u53d1\u5c55\u7684\u56e0\u7d20\uff0c\u5b9e\u73b0\u4f4e\u6210\u672c\u751a\u81f3\u96f6\u6210\u672c\u5e26\u6765\u7684\u6709\u6548\u589e\u957f\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201c\u5ba2\u6237\u6210\u529f\u201d 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