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Success Manager\uff09\uff0c\u540e\u6587\u4e3a\u4e86\u65b9\u4fbf\u6211\u5c06\u7528CSM\u3002<\/p>\n\n\n\n<p>\u7b2c\u4e00\u6b65\u5c31\u662f\u8981\u6839\u636e\u5ba2\u6237\u7684\u751f\u547d\u5468\u671f\uff0c\u5236\u5b9a\u597d\u6570\u636e\u6307\u6807\uff0c\u6307\u6807\u7275\u5f15\u8fd0\u8425\u65b9\u5411\uff0c\u624d\u4e0d\u4f1a\u51fa\u9519\u3002<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">\u4e8c\u3001SaaS\u7684\u5ba2\u6237\u5168\u751f\u547d\u5468\u671f<\/h1>\n\n\n\n<p>SaaS\u7684\u5ba2\u6237\u5168\u751f\u547d\u5468\u671f\uff0c\u4e3b\u8981\u5305\u542b\uff1a\u542f\u52a8\u671f\u3001\u6210\u957f\u671f\u3001\u6210\u719f\u671f\u3001\u7eed\u7ea6\u671f\u548c\u6d41\u5931\u671f\u8fd9\u56db\u4e2a\u9636\u6bb5\uff0c\u5176\u4e2d\u7eed\u7ea6\u671f\u548c\u6d41\u5931\u671f\u6240\u5904\u7684\u65f6\u95f4\u76f8\u540c\uff0c\u6700\u7ec8\u7531\u5ba2\u6237\u51b3\u5b9a\u662f\u7559\u5b58\u8fd8\u662f\u6d41\u5931\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. 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title=\"\u5546\u4e1a\u6a21\u5f0f\">\u5546\u4e1a\u6a21\u5f0f<\/a><\/span>\uff0cKaaS\u4e5f\u4e0d\u4f8b\u5916\uff0c\u7eed\u8d39\u52a8\u4f5c\u9700\u8981\u5728\u4e00\u5e74\u540e\u624d\u80fd\u68c0\u9a8c\uff0c\u662f\u76f8\u5bf9\u6ede\u540e\u7684\u6307\u6807\uff0c\u540c\u7406\u6d41\u5931\u7387\u548cNPS\u3002\u90a3\u4e48\uff0cCSM\u5728\u65e5\u5e38\u8fd0\u8425\u8fc7\u7a0b\u4e2d\uff0c\u4e0d\u80fd\u53ea\u4f9d\u8d56\u4e8e\u7eed\u8d39\u8fd9\u4e00\u6307\u6807\uff0c\u9700\u8981\u6709\u8fc7\u7a0b\u6307\u6807\u6307\u5f15\uff0c\u624d\u80fd\u66f4\u6709\u9488\u5bf9\u6027\u7684\u6307\u5bfc\u8fd0\u8425\u7b56\u7565\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.growthhk.cn\/wp-content\/uploads\/2021\/07\/SdrGnwY7vKR2Ep.png\" alt=\"\u4ee5KaaS\u5e73\u53f0\u4e3a\u4f8b\uff0c\u5982\u4f55\u843d\u5b9e\u8fd0\u8425\u6307\u6807\uff1f\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">1. 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NPS=\uff08\u63a8\u8350\u8005\u6570\/\u603b\u6837\u672c\u6570\uff09\u00d7100%-\uff08\u8d2c\u635f\u8005\u6570\/\u603b\u6837\u672c\u6570\uff09\u00d7100%<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u63a8\u8350\u8005\uff08\u5f97\u5206\u57289\uff0d10\u4e4b\u95f4\uff09\uff1a\u6709\u63a8\u8350\u610f\u613f\uff1b<\/li><li>\u88ab\u52a8\u8005\uff08\u5f97\u5206\u57287\uff0d8\u4e4b\u95f4\uff09\uff1a\u4e2d\u7acb\u6001\u5ea6\uff1b<\/li><li>\u8d2c\u635f\u8005\uff08\u5f97\u5206\u57280\uff0d6\u4e4b\u95f4\uff09\uff1a\u6709\u8d1f\u9762\u8bc4\u4ef7\u3002<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.growthhk.cn\/wp-content\/uploads\/2021\/07\/SdrGnwtAFqwmph.png\" alt=\"\u4ee5KaaS\u5e73\u53f0\u4e3a\u4f8b\uff0c\u5982\u4f55\u843d\u5b9e\u8fd0\u8425\u6307\u6807\uff1f\"\/><\/figure>\n\n\n\n<p>\u56e0\u4e3a\u7ed3\u679c\u6307\u6807\u5bf9\u5e94\u7684\u751f\u547d\u5468\u671f\u5927\u591a\u4e3a\u5ba2\u6237\u4e34\u8fd1\u5230\u671f\u7684\u524d3\u4e2a\u6708\uff0c\u6307\u6807\u6ede\u540e\u6027\u5341\u5206\u5f3a\uff0c\u6240\u4ee5\u9700\u8981\u5f15\u5165\u8fc7\u7a0b\u6307\u6807\u6765\u4f5c\u4e3aCSM\u7684\u65e5\u5e38KPI\u6307\u6807\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. \u8fc7\u7a0b\u6307\u6807<\/h2>\n\n\n\n<p>\u5236\u5b9a\u8fc7\u7a0b\u6307\u6807\u7684\u76ee\u7684\uff0c\u662f\u5e0c\u671bCSM\u5728\u65e5\u5e38\u8fd0\u8425\u5ba2\u6237\u7684\u8fc7\u7a0b\u4e2d\uff0c\u66f4\u6709\u65b9\u5411\u5730\u6307\u5bfc\u5ba2\u6237\u6df1\u5165\u4f7f\u7528\u4ea7\u54c1\uff0c\u901a\u8fc7\u8fc7\u7a0b\u6307\u6807\u6765\u9884\u6d4b\u4e00\u5e74\u540e\u7684\u7eed\u8d39\u7387\uff0c\u4ece\u800c\u770b\u8fc7\u7a0b\u6307\u6807\u4e0e\u7eed\u8d39\u6307\u6807\u4e4b\u95f4\u7684\u5173\u8054\u6027\uff0c\u8fdb\u800c\u9a8c\u8bc1<span class=\"wpcom_keyword_link\"><a href=\"https:\/\/www.growthhk.cn\/tag\/PMF\" target=\"_blank\" title=\"PMF\">PMF<\/a><\/span>\uff0c\u4e5f\u5c31\u662f\u4ea7\u54c1\u5e02\u573a\u662f\u5426\u5339\u914d\u3002<\/p>\n\n\n\n<p>SaaS\u4ea7\u54c1\u6700\u76f4\u63a5\u7684\u8fc7\u7a0b\u6307\u6807\u5c31\u662f\u6d3b\u8dc3\u5ea6\uff0c\u6709\u7684\u4ea7\u54c1\u4e5f\u79f0\u4e3a\u5065\u5eb7\u5ea6\u3002\u5982\u679c\u4e00\u4e2a\u4f01\u4e1a\u5728\u8d2d\u4e70SaaS\u5e73\u53f0\u540e\uff0c\u4f7f\u7528\u72b6\u6001\u4e00\u76f4\u662f\u4f4e\u8ff7\u7684\uff0c\u6bd4\u5982\u4e70\u4e8650\u4e2a\u5b66\u4e60\u8d26\u53f7\uff0c\u53ea\u670910\u4e2a\u8d26\u53f7\u5b66\u4e60\uff0c\u90a3\u4e48\u7b2c\u4e8c\u5e74\u7532\u65b9\u8001\u677f\u5728\u7eed\u8d39\u65f6\uff0c\u8fd8\u80fd\u6709\u4fe1\u5fc3\u7eed\u8d39\u5417\uff1f\u4ed6\u4e00\u5b9a\u4f1a\u601d\u8003\u8fd9\u4e2a\u5e73\u53f0\u662f\u4e0d\u662f\u6548\u679c\u4e0d\u597d\u7684\uff0c\u4e0d\u7136\u4e3a\u4ec0\u4e48\u8fd9\u4e48\u5c11\u7684\u5458\u5de5\u4f7f\u7528\u3002<\/p>\n\n\n\n<p>\u7ed9\u5927\u5bb6\u770b\u4e00\u4e2a\u5b9e\u9645\u6848\u4f8b\uff0c\u67d0KaaS\u5e73\u53f0\u7edf\u8ba1\u4e86\u90e8\u5206\u4f01\u4e1a\u5728\u4e34\u8fd1\u7eed\u8d39\u7684\u524d3-5\u4e2a\u6708\u65f6\u95f4\uff0c\u4f01\u4e1a\u5ba2\u6237\u7684\u6708\u5ea6\u5b66\u4e60\u7387\u60c5\u51b5\uff0c\u6807\u7ea2\u90e8\u5206\u662f\u4f4e\u4e8e\u5f53\u6708KaaS\u5e73\u53f0\u6574\u4f53\u5b66\u4e60\u7387\u7684\u3002<\/p>\n\n\n\n<p>\u5176\u4e2d\uff0c\u67097\u5bb6\u4f01\u4e1a\u5728\u8ddd\u79bb\u7eed\u7ea62-3\u4e2a\u6708\u65f6\u95f4\u5185\uff0c\u5176\u6708\u5ea6\u5b66\u4e60\u7387\u4e00\u76f4\u4f4e\u4e8e\u5e73\u53f0\u6574\u4f53\u5b66\u4e60\u7387\uff0c\u6700\u7ec8\u9009\u62e9\u4e0d\u7eed\u8d39\u5219\u6709\u5176\u4e2d6\u5bb6\uff0c\u7eed\u8d39\u7684\u53ea\u67091\u5bb6\uff0c\u53ef\u89c1\u5e73\u53f0\u7684\u5b66\u4e60\u7387\u4e0e\u4f01\u4e1a\u7eed\u8d39\u7387\u662f\u5f3a\u5173\u8054\u7684\uff0c\u8fd9\u4e5f\u6b63\u9762\u8bf4\u660e\u4e86KaaS\u5e73\u53f0\u8fc7\u7a0b\u6307\u6807\u5236\u5b9a\u4e3a\u5b66\u4e60\u7387\uff0c\u662f\u6b63\u786e\u7684\u3002\u540c\u65f6\uff0c\u4e5f\u53ef\u53d1\u73b0\u6d3b\u8dc3\u5ea6\u8f83\u9ad8\u7684\u4f01\u4e1a\u5728\u7eed\u8d39\u7684\u540c\u65f6\uff0c\u8fd8\u6709\u589e\u8d2d\u8d26\u53f7\u7684\u52a8\u4f5c\u3002<\/p>\n\n\n\n<figure 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